<60
Minutes
Response Time Guarantee
Stay compliant with Brisbane City Council's new short-term rental permit system. Professional incident management, rapid response under 60 minutes, and comprehensive documentation to protect your permit and avoid penalties up to $80,000.
Brisbane's three-strikes system means just three substantiated complaints can cost you your permit. Without a professional nominated contact, you're gambling with your investment. One missed call, one delayed response, and you're one strike closer to losing your rental income.
Fail to respond within 60 minutes and the council records a strike against your permit.
Without proper documentation, you can't prove you responded or took action.
Lose your permit, face heavy fines up to $80,000, and watch your rental income disappear.
Professional 24/7 nominated contact service that protects your short-term rental permit, manages incidents, and ensures Queensland regulatory compliance.
We're your official council-registered nominated contact for Brisbane short-term rentals, available every minute of every day to handle complaints and emergencies.
Our guaranteed response time keeps you council-compliant and protects your permit from strikes under Brisbane's enforcement system.
When remote resolution isn't enough, we'll attend your Brisbane property to manage the situation in person with professional de-escalation.
Professional documentation and Brisbane City Council communication that proves your compliance and protects your permit.
We handle all communications with guests, neighbours, and building managers professionally and promptly on your behalf.
Continuous monitoring and proactive management to keep your strikes at zero and your short-term rental permit secure.
Simple, professional protection that works around the clock to keep your Brisbane short-term rental compliant.
Sign up with On Call Brisbane and we'll provide you with our official contact details to submit to Brisbane City Council as your 24/7 nominated contact. We handle all the compliance requirements from day one, ensuring your short-term rental permit meets Queensland regulations.
Neighbours, building managers, or Brisbane City Council contact us directly with complaints or concerns about your short-term rental. Our team answers every call, every time—day or night—logging each incident immediately and starting the clock on our under-60-minute response guarantee.
Within 60 minutes, we assess the situation, contact your guests, and take appropriate action to resolve the complaint. If needed, we'll attend the property in person. You receive instant notifications and we handle all communication with complainants, guests, and Brisbane authorities.
Every incident is professionally documented with timestamps, actions taken, and outcomes. We provide detailed reports to Brisbane City Council when required and maintain comprehensive records that prove your compliance and protect you from unjustified strikes under the three-strike system.
Professional 24/7 nominated contact service for Brisbane City Council compliance. No hidden fees, no lock-in contracts.
Per property
Per callout • Charged hourly
Compare to the cost of losing your permit: Brisbane City Council fines for short-term rental non-compliance can reach $80,000. For just $2.99 per day per property, protect your investment and maintain compliance.
Professional nominated contact protection that works while you sleep, travel, or focus on growing your short-term rental business.
Never worry about missing a Brisbane City Council complaint while you're asleep, overseas, or in a meeting. We answer every call, 24/7/365, protecting your permit from strikes.
Our under-60-minute response guarantee keeps you council-compliant and protects your short-term rental permit from Queensland's three-strike enforcement system.
Detailed reports and timestamped records prove your Brisbane compliance and provide evidence if disputes arise with council or neighbours.
If a situation requires physical presence at your Brisbane property, we'll attend to resolve issues and document everything for council reporting.
We handle all communication with guests, neighbours, and building managers professionally, preserving your important relationships in Brisbane.
Stop worrying about short-term rental compliance and complaints. We handle the heavy lifting so you can focus on growing your property portfolio in Brisbane and Queensland.
Everything you need to know about staying compliant with Brisbane City Council.
Brisbane City Council requires all short-term rental operators to nominate a 24/7 contact person who can respond to complaints within 60 minutes. This is a mandatory permit condition. Failure to have a registered nominated contact, or failure to respond within the time limit, can result in strikes against your permit and eventual permit loss.
Failure to respond within 60 minutes counts as a strike against your permit. Brisbane operates a three-strike system—three substantiated strikes and you lose your permit. That's why having a professional service like On Call Brisbane is essential. We guarantee to respond within 60 minutes, every time, so you never risk a strike.
Yes, you can nominate yourself, but it's risky. You must be available 24/7/365 and able to respond within 60 minutes at all times. If you're sleeping, travelling, in a meeting, or otherwise unavailable when a complaint comes in, you risk missing the response window and receiving a strike. Most property owners find it's not worth the risk when professional services are available.
We handle after-hours complaints the exact same way as daytime complaints—with professional, immediate response. Our team is available 24/7/365, including weekends and public holidays. Whether a complaint comes in at 2am on a Sunday or 2pm on a Wednesday, we answer, assess, respond, and document within 60 minutes.
Yes, absolutely. You receive instant notifications when we receive a complaint, and you're kept updated throughout the resolution process. You'll get detailed reports on what action was taken, who we contacted, and the outcome. You maintain full visibility while we handle the heavy lifting.
Yes, when necessary. If a complaint requires physical attendance—such as excessive noise that can't be resolved by phone, or a situation that needs in-person assessment—we'll attend your property. We assess each situation and determine the appropriate level of response to ensure full compliance and resolution.
Don't wait for your first strike. Get professional 24/7 nominated contact protection today and stay compliant with Brisbane City Council's short-term rental requirements.